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Annual Software Maintenance Program
IPITEK provides an annual maintenance program
for all of its software products. This program includes
the following support features:
- New quarterly software releases when
and if available. Any prerequisite hardware must be purchased.
- 40 free calls per year - telephone customer
support in 24x7 with call back within 60 minutes, but
no more than 2 calls a week. Call in during normal working
hours of 8am to 5pm USA Pacific Time receives immediate
assistance.
- 10 free scheduled remote assistance appointments
during IPITEK business hours (8am - 5pm US Pacific Time).
This is specifically for update/upgrade installation support
or diagnostic, help, troubleshooting, etc. using PC remote
control software tools through Internet or ISDN.
Note: this does not include ISDN line setup + annual fee
and ISDN traffic call bills will be expensed at cost.
Contact the IPITEK sales
department for pricing detail and questions.
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